The power of the pivot. As our economy was looking for ways to cope with the COVID pandemic, one concept that caught attention was to pivot.
Basically, it was a call for business to retool or reinvent itself for the reality of lockdowns and restrictions.
The most visible were in the retail and hospitality worlds. Sit-down restaurants quickly pivoted to takeout while retail embraced the online and curbside pick-up world. And they worked — so well some of those concepts remain in place as a legacy of the pandemic.
But not all transformation is radical – it can be incremental too. Sure, a pandemic declaration requires swift action but generally we can retool slowly and be just as effective.
Think of the turtle and the hare fable or look at it this way: embracing a change that will steepen your sales curve or increase revenue by even one per cent will not only yield that gain forever, the spread will also widen over time.
Encouraging personnel to look for improvement doesn’t have to be about being a disruptor or revolutionizing your sector. Modest gains today can equal big results over time.
